What happens if something goes wrong?
“I’m Matt Larmore, a BayShore vice-president, and son of the founder of BayShore. I speak personally with every client who reports substantial damage following their move with BayShore.
“We take great care to ensure nothing gets damaged, but in doing 5,205 moves (2013) in a year there are at least a few moves where something gets damaged, a shipment is delayed, or mis-delivered.
“If it’s your move, know that we have a process for that. A process to make certain your item gets fixed, found, or replaced or you get compensated for your loss.
“In fact, we don’t wait for your call. One of the questions our Move Coordinators ask on every one of our moves is, ‘Has anything been damaged?’ We want to know IMMEDIATELY.
“And part of that process involves a personal call from me. I want to know what happened and I also want to personally oversee our plan to make things right.
“We are, of course, fully insured against loss and damages, but we go well beyond industry standards responding to our customers with greater speed and care than a typical insurance claim. You have my personal assurance that we will do everything possible to satisfy your loss. Thank you for considering BayShore Allied.”